1 Service concept

LiveChain provide high qualified pre-sale, sale and after sale services to clients wholeheartedly, help customers grow and success.

2  Service purpose

LiveChain Pursue the principle that “clients first”, which will put clients’ benefit first, consider clients first, keep constant innovating to creating value for customers.

3  Service criterion
 

•  Good faith
•  Professional
•  efficient and expeditiousness.

LiveChain founded standard and normative customer services system to provide individuated services to satisfied customers’ requirements, therefore to enhance clients Confidence.

4  Service coverage

The building of software environment
Software installation, commissioning and release
Training for the use of the software
Data maintenance and backup
Software updates and releases
Installation and debugging of Terminals, servers, network equipment

5  Service guarantee

Tele-support
LiveChain is able to provide telephone support to clients, which including hotline Guidance services. LiveChain technology team help clients repair the malfunction by confirming the failure with clients’ engineer on scene.

On scene support
LiveChain has formed a team that response for clients emergency malfunction, which will sent engineers get to the scene in time to provide clients necessary support when tele-support can not solve clients’ malfunction. 

Long-distance online service
LiveChain provide long distance online services To solve difficult problems or emergencies

Regular maintenance
LiveChain provide regular maintenance services to clients’ terminal system as well as training, system maintenance and Professional consult services.

a) LiveChain has a Varity of has a professional and technical personnel which can ensure after sale department can provide high quality and in time services to clients.

b) LiveChain provide professional training to company’s Technicians, to enhance their ability of learning new technologies

c) LiveChain provide regular visit to clients by marketing department and service department. Through the Complaints and communication received by clients, LiveChain build information Feedback channel to improve the service system